5 Essential Questions to Ask Your Shipping Agent
It's better to clear doubts when letting a freight forwarding company in Singapore carry your cargo. Your cargo takes your customers' order, and when the freight forwarder loses it, it will negatively affect your business. So, if you want to be sure for your partnered company, here are the questions you should ask to clear up some confusion and give you more knowledge.
- Do you have an extensive network?
You should ask if the forwarding company or shipping agent in Singapore has an extensive network. The way to be successful in this industry is to connect with multiple companies, internationally or locally.
- How to track the cargo delivery?
Once you sign a contract with a forwarding company in Singapore, ask them how you can track the cargo delivery. Politely ask if they can offer an app where you can follow the real-time location of the cargo. This way, you can inform your customers when to expect the arrival of their orders.
- What are your other services?
Also, ask the forwarding company about the services included in their land or sea freight services in Singapore. For instance, you can inquire if they can assist with documentation and customs clearance for your cargo shipment.
- What are the common risks for cargo shipment?
A shipping agent should be knowledgeable and prepared for the possible cargo shipment risks you may encounter. For instance, you can experience unpredictable weather conditions and traffic jams. Or product delay for your freight forwarding in Singapore. The shipping agent should have an immediate solution for such occasions.
- Can you deliver cargo on a specific date request?
You can also ask if the shipping agent provides cargo delivery services on a particular date request. Sometimes, some customers want to receive their orders within a few days or weeks. Therefore, it's better to ask if they can deliver in a particular time frame.
Find a reliable partnership with Star Concord, a shipping agent in Singapore, to help you with cargo delivery. Visit their website to know more about their freight forwarding services.
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