Living in the era of internet and technology, the inability to get essential information about specific things should no longer be an excuse. Everything and every information is accessible with just a click or a tap! Therefore, as an owner of a small-time business, you should trust that your customers know about the process of online delivery and other transactions for them to get their purchased goods from you. It includes the use of courier services for national deliveries. Express courier delivery is a vital aspect in an online transaction since it will serve as a middleman between the seller and the buyer. As a seller, you must have received plenty of complaints from customers about a defective product. You must have explained that the product was not defective when you passed it onto the courier service, but they probably still blame you. Well, it is valid for you to feel frustrated when you are interacting with these types of customers! It can get tiring as well. However, you should not let them bring you down because you know you did nothing wrong! What you can do is present them with courier services that they can choose from.
In this article, you will learn why you should think about this option and how it will affect you as a business owner. Read the reasons below!
They cannot blame you
Since you have given them the freedom to choose the express courier service that they want, then you will no longer be in the receiving end of complaints. You will finally feel relief after you have passed the customer’s package to the courier of their choice. However, as much as possible, you should give suggestions, especially when you know that a specific service provider that they chose is not entirely reliable. In an instance when they do not know what to choose, then you can give them your most trusted courier service! You should still step up when your reputation is also at stake.
They can choose the service with a tracking system
As much as you want to be proactive and answer all the questions that your customers throw at you about the arrival of their packages, it is not always possible to embody it. Unless they choose an express courier shipping that has a tracking system, then you know they will be constantly updated about the location of the package in real-time. Give them the option of a reliable courier service that has this feature. They will appreciate your concern, and there is a great chance that they will give you a 5-star review rating!
It will get to them promptly
The speed of the delivery can impact their satisfaction with how you handle your customers and transactions. If you do not want to taint your high ratings, then you should also present them with a courier service that is known for its delivery speed! Nonetheless, you should still respect their choice if they pick an exclusively local courier service. It will be up to them if they have the patience to wait through more than the expected delivery time. If that happens to be the case, remind them that they chose a courier that does not have your trust, and you are not liable for the late delivery.
Letting your customers choose the express courier delivery that they want does not mean that you should let go of your trusted services out of the list. You can always have a recommended service provider since you can attest to the quality that you have received from this specific courier. Thus, you should list DHL Express as the first courier of your choice! Here are the qualities that make them stand out from the rest and can make your customers trust them as well.
Timely delivery
DHL Express will not add the word “express” if they cannot commit to fast delivery! They can assure you and your customers that they will receive their package on time.
Internationally acclaimed
With the number of awards that this company has garnered, it only shows that their international parcel delivery service here in Singapore is reliable! Let them prove it to you by extending your business overseas. They will offer you reasonable pricing and prompt delivery to international destinations!
Easy process
Last but not least, slow processing time can greatly affect the promptness of the package delivery. Fortunately, DHL Express has made it easier for senders to secure their packages and send them out to the doors of their buyers. Rest assured that you and your customer’s personal information is secured as well!
Give your customers the express courier delivery of DHL Express in Singapore today!
